Privacy & Cookie Policy

Effective Date: 01/09/2025

BeNexus (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your personal information when you use our website www.benexus.ai (“Site”), contact us, or engage with our services.

1. Who We Are

BeNexus Ltd is an AI digital agency.
Contact details: BeNexus Ltd, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, Tel: 0141-673-6500, Email: hello@benexus.ai, Website: www.benexus.ai

For the purposes of data protection law, BeNexus is the Data Controller of your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: name, company name, job title.

Contact Data: email address, phone number, postal address.

Technical Data: IP address, browser type and version, time zone settings, operating system, device information.

Usage Data: information about how you use our Site and services.

Marketing & Communications Data: your preferences for receiving marketing communications.

Cookies & Tracking Data: data collected via cookies, pixels, and similar technologies (e.g., Google Ads, Facebook Pixel).

3. How We Collect Your Data

We collect data in the following ways:

Directly from you when you fill in a contact form, email us, or call us.

Automatically through cookies and similar technologies when you use our Site.

From third-party sources, such as analytics providers or advertising platforms.

4. How We Use Your Data

We process your personal data for the following purposes:

To provide and manage our services.

To respond to enquiries and provide customer support.

To improve our Site, services, and user experience.

To send you marketing communications (where permitted).

To run advertising and remarketing campaigns, including through Google Ads and Facebook/Meta Ads.

To comply with legal obligations.

5. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our Site. They help us improve the functionality, performance, and security of our website, and allow us to provide personalised content and advertising.

Types of Cookies We Use

Strictly Necessary Cookies: required for the Site to function properly.

Performance & Analytics Cookies: e.g., Google Analytics to understand how visitors use our Site.

Advertising & Targeting Cookies: e.g., Google Ads and Facebook/Meta Pixel, which allow us to deliver tailored advertising and measure effectiveness of campaigns.

How We Use Cookies

To recognise you when you return to our Site.

To analyse traffic and usage patterns.

To deliver personalised ads across Google and Facebook/Meta platforms.

To measure the effectiveness of our advertising campaigns.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to:

View what cookies are stored.

Delete cookies.

Block cookies from specific websites.

Block all cookies.

Please note that disabling cookies may affect the functionality of the Site.

6. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your data:

Consent – for marketing communications and non-essential cookies.

Contract – where processing is necessary to provide our services.

Legal obligation – where required by law.

Legitimate interests – to operate and improve our business and services.

7. Data Sharing

We may share your personal data with:

Service providers (e.g., website hosting, analytics, marketing platforms).

Advertising partners (e.g., Google, Meta/Facebook).

Professional advisers (e.g., lawyers, accountants).

Regulators or authorities, if required by law.

We do not sell your personal data to third parties.

8. International Transfers

Some of our service providers may process data outside the UK/EEA (e.g., Google, Meta). Where transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

9. Data Retention

We will only retain your personal data for as long as necessary for the purposes we collected it, including satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Under the UK GDPR, you have the following rights:

Right to access your data.

Right to rectification.

Right to erasure (“right to be forgotten”).

Right to restrict processing.

Right to data portability.

Right to object to processing (including marketing).

Right to withdraw consent at any time.

Right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

To exercise your rights, please contact us at hello@benexus.ai.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

13. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact us at:

BeNexus Ltd
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP

Tel: 0141-673-6500

Email: hello@benexus.ai